A closer look at the terms of Express Fuel shows several problem areas, according to consumer advocate John Mattes, who also happens to be Sara Mattes' brother. That works out to roughly $11.25 at current fuel prices, and Hertz is charging $13.99.īut not everyone agrees. If you do the math, 75 miles represents about 3.75 gallons of fuel. Plus, the fee is a pretty good deal, he adds. Hertz is calling Express Fuel an "option" intended to provide convenience for its low-mileage customers driving 75 miles or less during their rentals. But so far, they've been reluctant to put their policies in writing. Avis already offers a similar product called "EZFuel." Other car rental companies have begun informally asking customers to show a fuel receipt. Hertz is not driving down this road alone. "Express Fuel" just makes it even more perplexing. They feel that they're stuck between several difficult choices, and no matter what they do, the company ends up winning. The way they see it, drivers who bring back their cars with anything less than a full tank aren't paying for their entire rental. ![]() "Who would think to keep that last receipt?"Ĭar rental companies, not just Hertz, have been chasing customers who don't fill up their tanks all the way when they return their vehicles. "Who would read this fine print?" she asks. If you rent a car and drive less than 75 miles, Hertz will automatically bill you $13.99 for fuel unless you show a receipt proving you filled the tank. She's concerned about the new policy, which takes effect July 15. One of them came from Sara Mattes, a retired politician from Boston. ![]() There may be no drier subject in the travel business than car rental fuel purchase options, but when the emails began flooding my in-box about Hertz's new "Express Fuel" option, the topic suddenly turned interesting.
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